Got one?
And how I became intimate with my water heater.
Suddenly, all the computers in my office fell silent but strangely the room lights were still on. After initial panic and bewilderment, I was able to solve the mystery and was again reminded of the value of standards and budgeting to do it right from the beginning (pay now to avoid paying more later).
Even though I did not immediately respond by formally establishing a structured problem solving methodology with an eight step discipline (or other QMS variant), my engineering background intuitively guided me through a similar process. This was also a reminder that troubleshooting very simple systems without advanced preparation can be fairly complex and time consuming, therefore proactive preparation for complex systems is essential.
Posted by Ira Feldman 
